So I’m into day 4 of my Twitter exile. Sometime late Sunday I was actually on the Twitter website, logged into my @johnnydiggz account and the website logged me out mid-session.
When I went to log in again it said “Wrong Username/email and password combination”
This struck me as odd because I hadn’t changed my password and my browser was set to auto-log me in. I retyped my username and password several times to no avail. So I tried the next step: Twitter’s password recovery tool.
I went to that page, filled out the form and got this message:
Ok, we’ve sent the instructions to your email. Go check it!
You can keep this page open while you check your email. If you don’t receive the instructions within a minute or two try Re-sending the instructions
The problem is I never received this email. So I waited a day and tried it again…no dice. I tried logging into ANOTHER Twitter account…worked just fine.
Then I noticed this post on PCWorld Twitter Password Resets Linked to Torrent Sites. Was my account somehow part of this reset? The timing seemed about right, but I don’t belong to any Torrent Sites. This made little sense, but it was all I had.
THEN I went to Twitter’s support page and saw this: Reason #4132 for Changing Your Password. Okay…so something’s going down with Passwords. I get it. Whatever. Can I have my Twitter account back now? Where’s my password reset email???
Now it’s DAY 4. I’ve tried resetting my password, I’ve tried contacting Twitter Support (there’s an oxymoron for ya!) to no avail. I did find this post Unable to receive password reset emails that seems to describe maybe what’s happening.
Finally…after many attempts, I finally got some support from Twitter, in the form of an email (see…I told you my email was working!). Here is what they had to say…after 3 days…
Hi JohnnyDiggz,
Thanks for contacting us about your login issue. We have received your message and will respond as soon as possible.
Thanks!
Twitter Support
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I really wish I could Tweet my frustration. Perhaps someone would listen. If you’re out there in Twitter Land, please RT this.
*** Update DAY 6 ***
I’m still locked out. No additional responses from Twitter Support. I enlisted the help my friend @JeffPulver to see if he can help and I’ve noticed a bunch of people have been retweeting this post and even started a hashtag #lockedout. Thanks for your help…especially @PurpleCar @pfmonaco @Jfavreau @JadoreAlmore @pfmonaco
@PurpleCar Know anyone who has been and is currently locked out of Twitter? Let’s start a hashtag, maybe Twitter will notice. http://is.gd/7NEeX #lockedout @johnnydiggz
*** Update DAY 7 ***
I’m back in! I just tried the password reset tool for the umpteenth time and this time I received an email! I’m back in Twitter. Still no word from Twitter Support.